Service Contact:

Working hours: 09:00 – 18:00 (CST)

Response time: 24-hour service response

After-sales service phone: +86 18818429579

After-sales service email: leadvision-@outlook.com

CONTACT US

Contact us

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Can I have a sample order for LED Screen?

Yes, we welcome sample order to test and check quality. Both for LED moduel or a whole LED display screen.

Do you offer guarantee for the products?

Yes, we offer 1-2 years warranty to our products.

How long does it take to ship an order?

Order less than 100 square meter lead time take 15 working days.

Do you have any MOQ limit for led Screen order?

Low MOQ, 1 square meter or a moudle checking is available.

How do you ship the goods and how long does it take to arrive?

We mostly use FOB sea term, but we can also help you order and arrange air freight. Ocean freight usually takes 20-45 days. And customs clearance may take a few days.

How to proceed an order for led screen?

Firstly, please inform us of your requirements and usage scenarios; secondly, we will make a quotation according to your requirements or our suggestions; thirdly, the quotation will be negotiated and confirmed to see if there is any need for modification; fourthly, we will arrange for production and follow up on the delivery of the goods

Is it OK to print my logo on led Display product?

Yes. Please inform us formally before our production and confirm the design firstly based on our sample. Similarly, we can also
customize the logo for your mass products

How to deal with the faulty?

Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%.
Secondly, during the guarantee period, we will send new module with new order for small quantity. For defective batch products, we
will repair them and resend them to you or we can discuss the solution including re-call according to real situation.

After-sales service scope

The scope of our after-sales service mainly includes: hardware failure in the display, connector plug-in failure, display control system failure, display control software failure, etc.

Fault Criteria and Handling

First-level failure: connector connection problem on the display and control software failure:remote phone or network guidance
Secondary fault: unit module, power supply, receiving card, sending card, graphics card damaged :mailing service
Three-level fault: fault determination standard A large number of modules or power supply damage on the display.

Special event support

If you have a major event that requires our company engineers to go to the site for technical support, we can provide paid services.